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Subscription Is Not Active

If your Torai subscription does not become active, check your subscription and payment status.

Checklist​

  • Payment has been completed
  • You are signed in with the account used for the subscription
  • The subscription renewal date has not passed
  • The subscription has not been cancelled and payment has not failed
  • Reloading the browser does not change the status

Before contacting support​

Make a note of the account used for the subscription, the date and time the problem occurred, and the error message displayed.